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Spectrum customers feel the pinch of interrupted service

For any Spectrum and old Time Warner customers, your cable may be interrupted on some TV’s beginning on June 1.

This will be due to the new digital cable box upgrade being structured and effective as of Thursday.

The upgrade has caught many subscribers who are not ready for the changes by surprise.

Many clients have voiced their dissatisfaction to the local Spectrum offices.

As of late last week, Police security was requested by the company. And officers have been on standby outside of the offices due to problems that could arise.

Beginning June 1, 2018, every television connected to Spectrum will require a digital box in order for it to transmit images and be viewed.

Spectrum is providing an extra digital box for their customers depending on qualification. This box will be good for one year. After that a charge of $6.99 per digital box will be applied. The same charge will apply for every extra box, you request.

At this point, the majority of customers already have at least one digital box in their homes but will have to obtain other boxes to connect their other televisions.Depending on the package you have,customers will be eligible for a free digital receiver under a limited period of time.

Boxes will be charged at $6.99 per month for Spectrum and $11.75 per month for legacy Time Warner customers after the free period is over or for any additional boxes beyond the free ones a customer may be eligible for.

“If you have a set-top box, digital transport adapter (DTA), or a retail CableCard device connected to each of your TVs, you should be unaffected by this change. However, if you are currently receiving the Starter, Spectrum Basic, Standard, or Spectrum Select Service Tier offerings on any TV without equipment supplied by Charter, you will lose the ability to view any channels on that TV. In such case, you are entitled to receive equipment at no additional charge or service fee for a limited period of time.”

The number of boxes you’re entitled will be dependent on the cable package you pay for. So please ask your Spectrum representative about this issue.

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